At RNGAT by Hardik, we understand that your new fragrance is a sensory journey you are eager to begin. We treat every order with the utmost care, ensuring that your items are packed securely and dispatched efficiently to reach you in perfect condition.

1. Order Processing

We aim to process and pack all orders within 1–2 business days (excluding Sundays and national holidays). Once your order is processed, you will receive an email notification containing your shipping details.

2. Shipping Rates & Delivery Estimates

We offer reliable shipping across India to ensure your purchase reaches you safely.

  • Standard Shipping (Domestic): Delivered within 3–7 business days depending on your location.

  • Express Shipping: Delivered within 1–3 business days for urgent requirements.

Please note: Shipping times are estimates provided by our logistics partners and may vary during peak seasons or unforeseen circumstances.

3. Tracking Your Order

Once your order has left our facility, you will receive a tracking link via email. You can use this link to monitor the progress of your shipment in real-time. Please allow up to 24 hours for the tracking status to update once you receive your tracking number.

4. Address Accuracy

Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for packages that are undelivered or returned to us due to incorrect or incomplete addresses. If you realize an error has been made, please contact us immediately at [Insert Support Email Address] before your order has been dispatched.

5. Shipping Restrictions

Due to the nature of our products (fragrances/perfumery), we comply with all safety regulations regarding the transportation of liquid and scented goods. Some remote locations may have limited serviceability; we will notify you if your area is impacted.

6. Damages During Transit

We take great pride in our packaging to prevent leaks or breakage. In the unfortunate event that your package arrives damaged:

  • Please notify us within 24 hours of delivery.

  • Send an email to [Insert Support Email Address] with clear photos of the damaged outer packaging and the product.

  • We will investigate the issue and arrange for a replacement or resolution as per our Return Policy.

7. Contact Us

If you have any specific shipping inquiries or require assistance with your tracking, please feel free to reach out:

Email: [Insert Support Email Address] Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST