Atelier FAQ
01 — Product

About our formulations

Most fragrances are formulated for cooler climates — built with 12–15% oil concentration and ingredients that perform well in low humidity. India is different. The heat, the humidity, the pace — a fragrance needs to be built for all of it.

Our fragrances are formulated at 25%+ concentration, meaning what you apply in the morning is still present hours later. It is not merely concentration — it is architectural layering. Top notes introduce the scent. Heart notes carry the character. Base notes are what linger eternally.

Every formula is built from scratch. We partner exclusively with independent master perfumers and invest significantly more in raw materials than standard market practice.

60% of our cost goes directly into the liquid, not the marketing. The bottle remains minimal by design. What is inside it dictates the true luxury.

All formulations are rigidly IFRA compliant, paraben-free, phthalate-free, and vegan. Absolute purity is standard.

However, fragrance is deeply personal and responds individually to skin chemistry. We strongly advise beginning with a Discovery Set to witness how the notes evolve organically on your skin.

02 — Shipping

Dispatch & Logistics

We dispatch from our atelier within 1–2 business days. Following dispatch:

  • Metro locations — 3 to 4 days.
  • Tier 2 locations and beyond — 5 to 7 days.

A tracking link is provided the exact moment your parcel is handed to our logistics partners.

Currently, domestic operations span across India. International logistics are under development. If you reside globally and wish to acquire our scents, please contact our concierge directly.

03 — Returns

Our Exchange Protocol

Because fragrance is inherently subjective, we created the Discovery Set—a curation of our signature profiles, fully redeemable against a primary purchase.

We implore you to live in them first. Once a full-size flacon has been opened, sales are strictly final to maintain absolute hygienic integrity.

04 — Payments

Transaction Options

Yes. We offer an exclusive Split COD model. Secure your acquisition with a nominal ₹249 confirmation token, and settle the balance entirely upon physical receipt.

Curious?

Experience the Discovery Set.

Four distinct olfactive journeys. 2ml each. Live in them first, then decide. Entirely redeemable against your full-size selection.

Acquire the Set