Returns & Refunds Policy

Last Updated: June 12, 2026

At RNGAT by Hardik, we are committed to ensuring you have a seamless and satisfying experience with our fragrances. Because our products are personal and delicate, we have established the following policy to handle returns and refunds with the care your purchase deserves.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • Unopened & Unused: Items must be returned in their original, sealed, and unopened packaging. Due to hygiene and safety reasons, we cannot accept returns for fragrances that have been opened, sprayed, or used.

  • Return Window: You must initiate a return request within 7 days of the delivery date.

  • Proof of Purchase: Please provide your order number and receipt to process your request.

2. Damaged or Defective Items

We take great care in packaging your order. However, if your item arrives damaged or defective:

  • Please notify us within 24 hours of delivery by emailing [Insert Support Email Address].

  • Include clear photographs of the damaged product and the packaging in which it arrived.

  • We will review your case immediately and arrange for a replacement or a refund, depending on stock availability.

3. Return Process

To initiate a return:

  1. Contact our support team at [Insert Support Email Address] with your Order ID.

  2. Once your request is reviewed, we will provide instructions on where to ship the return.

  3. Please ensure the item is securely packed to prevent damage during transit. We recommend using a trackable shipping service.

  4. Shipping Costs: Unless the item arrived damaged or defective, the cost of return shipping is the responsibility of the customer.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you of the status.

  • If approved, your refund will be processed automatically to your original method of payment.

  • Please allow 5–7 business days for the credit to appear on your statement, depending on your bank's processing times.

5. Non-Returnable Items

The following items are ineligible for return or exchange:

  • Items that have been unsealed or used.

  • Products purchased during clearance or final sale events.

  • Free promotional items or gifts.

6. Cancellations

You may cancel your order before it has been processed and shipped. Please contact us immediately if you wish to cancel an order. Once an order has been marked as shipped, it cannot be canceled and must follow the standard return process upon arrival.